At DY TECHNOLOGIES, accessible at dytechnologies.store, we value customer satisfaction and transparency in every transaction. This Refund and Return Policy outlines the conditions and procedures for returns, replacements, and refunds for purchases made through our online store.

Eligibility for Refunds and Returns

We accept refund or return requests only if the purchased product or service does not perform as described, is defective, or fails to integrate properly with your business setup. Customers must contact us within 7 days of purchase to initiate a claim. After this period, we cannot guarantee a full refund or exchange.

Non-Returnable Items

Since DY TECHNOLOGIES provides digital services and payment gateway solutions, certain products and services are non-returnable, including:

  • Activated or configured payment gateway integrations
  • Customized software or digital solutions tailored to client needs
  • Subscriptions or licenses that have been used or partially consumed

Refund Conditions

Refunds are processed only when:

  • The service or digital product was not delivered as described.
  • A verified technical error or failure occurred on our end that prevented product usability.
  • The issue is reported within the stated refund eligibility period.
    Once approved, refunds will be issued to the original payment method within 5–10 business days.

Request Procedure

To request a refund or return, contact us via email at info@dytechnologies.store with the following details:

  • Order number or invoice ID
  • Product/service purchased
  • Reason for refund/return request
  • Supporting screenshots or proof (if applicable)
    Our support team will review your request and respond within 48 hours.

Cancellation Policy

Orders can be canceled before activation or configuration of a digital product or payment gateway. Once a setup process has started or an API has been issued, cancellation requests will not be accepted.

Contact Information

For any refund, return, or cancellation-related concerns, please reach out to us at:
Email: info@dytechnologies.store
Website: https://dytechnologies.store